Important information about your booking

Cancellation conditions

The following cancellation conditions apply:
* Cancellation free of charge up to 2 months before arrival
* from 2 months to 1 month before arrival we charge 40% of the total travel price
* from 1 month to 1 week before arrival, the cancellation fee is 70% of the travel price
* in the event of cancellation within the last week before arrival, we will charge 90% of the total price
* in case of no-show or early departure we charge 100% of the travel price

These regulations also apply to bookings that have already been made.
Cancellations are only valid in writing.

Travel cancellation insurance
Nobody wishes for it - and yet sometimes things turn out differently than you think and the booked vacation has to be canceled or prematurely interrupted. (The right of withdrawal according to 18 Para. 1 Z.10 FAGG does not apply, instead the general terms and conditions for the hotel industry apply). We would like to spare you these financial disadvantages and the associated hassle! 

As a special service we offer you the Hotel Cancellation Plus Insurance (incl. helicopter rescue costs and accident benefit package). This insurance not only covers any cancellation or curtailment costs, but also offers you more security for your vacation in Austria. Avoid cancellation costs and enquire about travel cancellation insurance with Europäische Reiseversicherung.

General information

• Prices are per person/night in a double room including taxes 
• Excluding a local tax of € 1.50 per pers. / night
• Children under 14 yrs. old don't have to pay a local tax 
• DR for single occupancy, extra charge per pers. € 15 (summer), € 20 (winter)
• Riedl's 3⁄4 gourmet board including lavish breakfast buffet 
• Treats in the afternoon from our family-owned traditional pastry shop served in the cafe or on the sunny terrace with a panoramic view 
• Free use of our Alpine SPA and outdoor pool 
• Dogs are allowed upon request, extra charge € 15 (not incl. food)

The free ski bus to the Hochzillertal ski area in Kaltenbach, which is 500 m away, stops right at our hotel. 


• On your arrival day, your room is available from 2:00 pm
• On your departure day, your room is available until 10:00 am 
• Late check-out upon request


You are welcome to pay your hotel bill in cash, or you can pay by Visa, Mastercard, or ATM card. 

In the event of an early departure, you will be charged for the room up to the agreed departure date.  
In addition, the Austrian Hotel Regulations apply.

Children's discount

• Children under 6 yrs. old can stay in the parents' double room for free  
• Children 6 - 11 yrs. old 50% discount in the parents' double room
• Children 12 - 14 yrs. old 25% discount in the parents' double room 
• Children 15 - 18 yrs. old 15% discount in the parents' double room